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90 Day Worldwide Returns & Exchanges

FREE UK RETURNS & EXCHANGES – 90 days

(UK Mainland Orders over £60 only) – also excludes sale items and highlands & islands.

You will receive a free DPD returns label with your order if it meets the above criteria. Otherwise see below….

All return instructions are on the label.

Items must be returned in their original re-saleable condition, e.g. unworn, unwashed and with any original labels still attached and packaging intact.

We advise that all customers check items thoroughly upon arrival, prior to removing and disposing of labels and original packaging.

UK RETURNS & EXCHANGES (Orders under £60 & sale items) – 90 days

For UK mainland returns we offer 3 return options, 2 fixed price:

1. Return at your own expense any way you like to the following address:

Please include your name, order number and whether you want a refund or exchange.

A.Farley Country Attire
7 Nursery Court
Kibworth Business Park
Kibworth
Leicestershire
LE8 0EX

We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our store. Items lost in transit will not be treated as returned.

2. DPD Local: Drop to Shop – £5.99 (UK mainland only, excludes highlands and islands)

We can arrange for a pre-printed label to be emailed to you. This allows you to return your parcel via the DPD Local network of registered shops.

Fill out the returns slip that comes with your parcel.
Enclose the returns slip with the product you are returning and package up securely, removing the original delivery labels.
You can purchase this return option via our website here: https://www.afarleycountryattire.co.uk/shop/courier-return-via-dpd-shop/ or calling us on 0116 2792211
Upon payment we will arrange for your Drop to Shop label to be emailed to you
The label should be printed and applied to your parcel.
Take your parcel to the nearest Registered Shop Return Point.
Find your nearest DPD Local Collection Shop, vist www.dpd.co.uk/pickuplocator
You can track the progress of your return using the DPD Local tracking number on the receipt you will be given when you drop your parcel off.

3. DPD Local:  Collection Service – £14.99 (UK mainland only, excludes highlands and islands)

We can arrange a collection on your behalf with our courier for a specified date between 0900 and 1700 hrs.

Fill out the returns slip that comes with your parcel.
Enclose the returns slip with the product you are returning and package up securely, removing the original delivery labels.
You can purchase this return service via our website here: https://www.afarleycountryattire.co.uk/shop/courier-collection-charge/ or calling us on 0116 2792211
Please specify the day you would like the collection to occur in the notes field at the checkout. We will then pre-book the collection for the working day you request.
The parcel will be collected anytime between 0900 – 1700 on the day
You can track the progress of your return using the DPD Local tracking number on the receipt you will be given when your parcel is collected.

WORLDWIDE RETURNS – 90 days

We are not able to reimburse overseas return postage costs. Return at your own expense to the following address:

Please include your name, order number and whether you want a refund or exchange.

A.Farley Country Attire
7 Nursery Court
Kibworth Business Park
Kibworth
Leicestershire
LE8 0EX
UK

CLEARLY LABEL ON OUTSIDE OF PACKAGE THAT ITEM IS A RETURN OR IT MAY INCCUR IMPORT COSTS THAT YOU WILL BE LIABLE FOR.

We are responsible for your parcel only once it has been received into our store. Items lost in transit will not be treated as returned.

Returns from outside the EU

Returns from outside the EU may be subject to custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the Parcel will be released for delivery. You may require to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.

If you return a single item bought as part of a multi-buy discount offer (for example buy 2 get 10% off) you will be refunded the full price of the item less any discount given in the offer.

Free Gifts must be returned if refund is required on order.

Refunds will only be made after the returned product has been received by us. Payment will be refunded within 10 days of our receipt of the product.

Exchanges can take upto 14 days from receipt.


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